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V600 Preorder List Fullfilledpage  1 2 3 4 5 

Michael R

Posts 281
03 Apr 2017 23:50


I paid for my V500 v2+ two weeks ago. I expect that it may take a few weeks. I hope that Majsta or someone will send tracking information so that I know when it shipped. Or do I have to request tracking?


David Wright

Posts 373
04 Apr 2017 15:52


Into my third week since I received shipped notice. No tracking number given. How is this handled?


Daniel Krueger

Posts 8
05 Apr 2017 04:44


Same question here, I paid 2 minutes after the order-payment mail arrived via PP.

No info since that time.


Aksel Andersen

Posts 120
05 Apr 2017 06:54


I paid for my v500+ on 23 march and it got shipped next day. Picked it up on the post office 3 April. It was just a recorded delivery with no tracking.


Igor Majstorovic
(Apollo Team Member)
Posts 406
05 Apr 2017 07:43


On my side I don't send tracking numbers unless is needed. For some countries my tracking service don't work at all for some reason. Anyway in past years there were no cards lost and only few damaged. For some countries problem is the customs, usually from my place to any country in the world takes no more than 7 days.


Daniel Krueger

Posts 8
05 Apr 2017 15:27


Well the question is, is the card on the way or not. I paid for a 600 card, although I'm more interested in the 500 model and a general info if it's shipped or not would be great.


Michael R

Posts 281
05 Apr 2017 20:26


To be fair, the Apollo Team have very creative Hardware Engineers and Software Engineers and other very talented people on their team and the Vampire products are great! They also are having production issues trying to keep up with huge demand for their products. But as in any situation where products are sold to the public good customer service is very important as well. They should have someone for customer service whose sole job is to read and answer customer emails to solve delivery or non-delivery issues, etc.

A simple email stating "Payment Received" and an estimated availability date would be very nice on our end. It would also be helpful to send us a notification that the item has shipped. To keep us waiting up to three months or in some cases a year after payment with no notification in between is barely acceptable. But it is also unfair to put these tasks off on the design and production people. They are busy making these wonderful accelerator cards for us. A dedicated customer service person who is well-informed and responsive to our product questions is necessary.

Having a great product is one thing, but having good customer service is another.


M Rickan

Posts 177
05 Apr 2017 20:49


Michael R wrote:

  Having a great product is one thing, but having good customer service is another.

And that responsibility will invariably grow with any degree of success.

Partnering is always an option.


Michael R

Posts 281
05 Apr 2017 21:02


m rickan wrote:

Michael R wrote:

  Having a great product is one thing, but having good customer service is another.
 

 
  And that responsibility will invariably grow with any degree of success.
 
  Partnering is always an option.

That's true! The Vampire accelerators are excellent products, but interest will only increase when more and more people hear about these cards.

But customers that have bad experiences as far as customer relations due to non-delivery or dead on arrival may not be willing to order future products, especially if they had to wait several months or a year after making payment for the first one. That would diminish demand for the product no matter how well engineered it is.

If we simply had an email address to send our questions or concerns to about our orders that would be great, especially if we get a timely response.




Peeri the Sunlight

Posts 71
05 Apr 2017 21:40


Michael R wrote:

  If we simply had an email address to send our questions or concerns to about our orders that would be great, especially if we get a timely response.

At least I got email to send questions or request for tracking number. Majsta was answering quite fast for mail. And I'm happy for knowning that payment is there and My card is soon to be shipped to me. Of course I wait my vampire like kid for chistmass, but anyway
great service. I don't know about kipper side.


Michael R

Posts 281
06 Apr 2017 02:44


I'm glad you are getting yours soon. The rest of us are still waiting.

As a customer I know how it is. When we pay the money we expect immediate shipment or some type of confirmation. After a week of no response and no update for our order status we become concerned customers. That's when we start sending emails. Hopefully they will get this process all sorted out and running smoothly soon.


Thierry Atheist

Posts 644
06 Apr 2017 07:27


Michael R wrote:
m rickan wrote:
Michael R wrote:
Having a great product is one thing, but having good customer service is another.
And that responsibility will invariably grow with any degree of success.
That's true! The Vampire accelerators are excellent products, but interest will only increase when more and more people hear about these cards.

But customers that have bad experiences as far as customer relations due to non-delivery or dead on arrival may not be willing to order future products, especially if they had to wait several months or a year after making payment for the first one. That would diminish demand for the product no matter how well engineered it is.


Hello Michael R and m rickan,
(you do have different first and last names?)

Anyhow, everyone, as well as yourselves, need to cut them not some, but LOTS of slack.

Think about it. They have engineered not one, not 2 not even 3 but probably close to a DOZEN boards, before they got it working...

There seems to be ONE engineer, with some advice (input) from others....

There seems to be about 5?? coders.....

They have NO LARGE CAPITAL behind them to draw from....

Are NOT being paid wages, are reinvesting as they go along, don't have another job as this consumes all of their time, and EVEN THEN, the boards cost so much to produce, as it is being done piecemeal, that they are making PRACTICALLY NOTHING.... AT THIS TIME.

I wasn't told this. I didn't ask and have it confirmed.

It is SELF EVIDENT.

On top of that, they have been working on this for 3 to 7 YEARS!!!!!

They are NOT ROLLING IN THE BIG TIME CASH!

So, as far as customer service and all of that other stuff, this is STILL definitely the territory of HOBBY.

There could be a "big win" down the road, but for now, WE ARE BLESSED that they are in it for the long haul.


Thierry Atheist

Posts 644
06 Apr 2017 07:38


I'd like to add, they are NOT a company and have NO revenue stream after they sell the ONE ITEM that they produce. It is DIFFICULT to deal with the "more and more" people that keep entering the pool of owners on that basis.....

How can they engage in conversation with 1,000 to 2,000+ people?


Michael R

Posts 281
06 Apr 2017 07:41


igor majstorovic wrote:

On my side I don't send tracking numbers unless is needed. For some countries my tracking service don't work at all for some reason. Anyway in past years there were no cards lost and only few damaged. For some countries problem is the customs, usually from my place to any country in the world takes no more than 7 days.

You and the rest of the Apollo Team have created some great products. The Vampire accelerator cards are what 68k Amigas have needed for the last 27 years, a much faster CPU and a new Amiga chipset that has been re-implemented and re-imagined. But as customers for these products we need reassurances.

We need immediate confirmation that payment has been received and it would be helpful if we had a customer number too and some way to track the progress of our orders. It's also important to know when the item has shipped so that we know when to expect delivery, probably within 7 days. These are very simple things that help to reassure customers especially the payment confirmation and shipping notification. It seems that many people have the same frustration. After paying we've heard nothing.

But it was very kind of the team to start this topic so that we could voice our opinions about payments, order processing, customer notifications and shipping. Thank you for considering these things.


Michael R

Posts 281
06 Apr 2017 07:47


Thierry Atheist wrote:

 
Michael R wrote:
m rickan wrote:
Michael R wrote:
Having a great product is one thing, but having good customer service is another.
And that responsibility will invariably grow with any degree of success.
That's true! The Vampire accelerators are excellent products, but interest will only increase when more and more people hear about these cards.
 
  But customers that have bad experiences as far as customer relations due to non-delivery or dead on arrival may not be willing to order future products, especially if they had to wait several months or a year after making payment for the first one. That would diminish demand for the product no matter how well engineered it is.

  Hello Michael R and m rickan,
  (you do have different first and last names?)
 
  Anyhow, everyone, as well as yourselves, need to cut them not some, but LOTS of slack.
 
  Think about it. They have engineered not one, not 2 not even 3 but probably close to a DOZEN boards, before they got it working...
 
  There seems to be ONE engineer, with some advice (input) from others....
 
  There seems to be about 5?? coders.....
 
  They have NO LARGE CAPITAL behind them to draw from....
 
  Are NOT being paid wages, are reinvesting as they go along, don't have another job as this consumes all of their time, and EVEN THEN, the boards cost so much to produce, as it is being done piecemeal, that they are making PRACTICALLY NOTHING.... AT THIS TIME.
 
  I wasn't told this. I didn't ask and have it confirmed.
 
  It is SELF EVIDENT.
 
  On top of that, they have been working on this for 3 to 7 YEARS!!!!!
 
  They are NOT ROLLING IN THE BIG TIME CASH!
 
  So, as far as customer service and all of that other stuff, this is STILL definitely the territory of HOBBY.
 
  There could be a "big win" down the road, but for now, WE ARE BLESSED that they are in it for the long haul.
 

 
  I certainly agree with what you are saying but it doesn't take long to send a confirmation email saying "payment received. Your order is being processed". Am I right?

I never noticed the part about the names.
 


Thierry Atheist

Posts 644
06 Apr 2017 08:24


Michael R wrote:
I never noticed the part about the names.

I wasn't implying anything. It's just that it was funny seeing all the replies going back and forth with each other with no other names in between to "water it down" so to speak.

Felt like one and the same were talking. ;-) :-)


Thierry Atheist

Posts 644
06 Apr 2017 08:30


Of course Kipper2K has engineering skills too (sorry for missing you in my other post), so there are at least 2, but I think that Igor primarily made the Vampire boards (based off of groundwork done by Thomas on the NatAmi?)


Thierry Atheist

Posts 644
06 Apr 2017 08:37


Michael R wrote:
  I certainly agree with what you are saying but it doesn't take long to send a confirmation email saying "payment received. Your order is being processed". Am I right?

You are right.

They are being overwhelmed... But, yes, you are right.


David Wright

Posts 373
06 Apr 2017 16:17


I have no other avenue for contact to inform of my shipment.
The email I received is no-reply. Apollo page contact hasn't worked.

So it has been 17 days since the "shipped" email was received by me. Majsta says it is usually 7 days anywhere in the world which seems to about right.

If someone can, please direct me to the appropriate contact. Something is amiss with the shipment.


Thierry Atheist

Posts 644
06 Apr 2017 17:07


Hi David Wright,

From Serbia to the USA? It might be shipped.... by ship, as in boat. That can take a while.

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